Online Customer Service Advisor with German

Filed under: Kraków | Infolinia-Call Center-Obsługa Klienta

Our Client is IG world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. IG opened its new branch (R&D Center) in Krakow in 2015 and is to hire around 150 IT and Marketing Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Online Customer Service Advisor with German
Ref. No: 5545
Region: Kraków, małopolskie
Requirements:
A degree-level education (any subject)
Fluency in English (verbal and written)
Additional languages at business level advantageous
Excellent interpersonal and communication skills
A logical and analytical approach to problem solving
Confident to employ basic maths skills, particularly mental arithmetic. Strong organisational and time management skills
Literacy in MS Office

Responsibilities:
As a trainee, your role will be to help deliver world-class and industry leading support to our global client base. You dont need a background in finance to apply; were looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment.
Providing front line support to our clients across phone, email, web chat and social media
Answering queries from our international client base on all of our products and platforms
Resolving trade disputes
Providing clients with technical support with our front-end platforms and chart packages
Proactively conversing with our clients about financial markets and our latest innovations
Conducting audit checks and client administration tasks

We offer:
A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
Participation in interesting and challenging projects in global structures
Opportunity to develop and broaden skills
Attractive salary, bonuses and benefits package
Pleasant working atmosphere