Customer assistant with Dutch

Filed under: Łódź | Infolinia-Call Center-Obsługa Klienta

Customer assistant with Dutch 9-10-37363/GP Do you want to gain experience in the IT industry? You don't have to have a background!

"There is a large number of employees, which comes to us, with very little IT knowledge. However, we give a chance to people who desire to work in this industry with no proper education. Therefore, we learn everything from scratch, so that now these workers solve very advanced problems."

An international company with advanced structures and opportunities for development is looking for candidates for the position of Customer Assistant in the IT area with communicative levels of English and Dutch.

Responsibilities include:

providing first line technical support by contacting customers via email and telephone,
solving problems regarding password generation, creating a group of accounts, verification of accounts, Windows, MS Office,
providing information about the IT products ordered by users,
recording / classifying incoming requests with an appropriate indication of their priority,
contacting with experts,
forwarding unresolved cases to the second line support.

REQUIREMENTS

Fluent Dutch,
Very good knowledge of English,
willingness to work and commitment,
Knowledge of MS Office,
willingness for shift work.

BENEFITS

stable employment on the basis of an employment contract in a company with an established position on the market,
international environment,
work with foreign languages,
opportunity to gain experience in IT and customer support,
a package of initial training,
very attractive benefits (internal and external trainings, e-learning, funding lens / glasses, sports card, life insurance, medical care and fresh fruit once a week).

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".