Web Analyst with Spanish

Filed under: Kraków | IT

G-force Recruitment is a Polish recruitment company specialized in matching international personnel to vacancies that require native command of a language other than Polish. Working for major international companies throughout Poland, our clients include IT outsourcing centres, customer services departments, call centres and other Business Process Outsourcing (BPO) centres which are looking for native speakers and multilingual staff.
We deal in both permanent and temporary jobs. At present, approximately 90% of our vacancies are for permanent full-time jobs, varying from administrative to executive level.

For our Client in Cracow we are urgently looking for Spanish speaking Candidates for the position of:
Web Analyst with Spanish
Miasto: Kraków
Region: małopolskie
Numer ref.: SPANISH/WEB/15
Responsibilities:
Assists with customer requests or issues and follows defined procedures to complete the call or email transaction
Transfers a call promptly or escalates to the responsible party for proper handling
Reports application issues, document troubleshooting efforts and opportunities for product improvement
Develops and maintains knowledge management tools, client information systems, and service desk procedures
Understands Service Level Agreements and supports the achievement of set targets
Works with SMEs and leads to handle complex client cases
Identifies gaps, mistakes and areas for improvement in the help center and other documentation.
Minimum Skill Requirements
Requirements:
Must be able to speak English and Spanish fluently
Must have Technical understanding of Domains Management Function, Building a Website, Managing a Blog and/or Website. and /or general knowledge of website functions.
Had previous experience in supporting a related technical account (Web hosting, DSL support, Domain Registration Management, IT support help desk)
Must have previous working experience in a call center set up or any related work experience
We offer:
Life insurance
Private health insurance
MultiSport Card
Clear career path in a growing multinational organization
Prosimy o dopisanie do CV oraz listu motywacyjnego następującej klauzuli:
"Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracydla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawąz dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust Nr 133 poz. 883)".