Customer Service Administrator with French

Filed under: Kraków | Marketing-Reklama-Public Relations

Purpose
European Customer Service Centers mission is to deliver exceptional customer service to our European customers. You will be the connection between our customers and internal departments. You will be our customers ambassador and your mutual relationship will be critical to the companys commercial success.
We Offer

Our environment is multinational and dynamic and there are many interesting challenges waiting for you. We are proud of our upbeat, dedicated and professional employees
We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and the customers. We will teach you about papermaking, our business processes, as well as how to manage orders in our internal system
We will show you how we build and manage relationships with our customers, so that you can learn and develop your interpersonal and intercultural communication skills
You can expect from us that we will provide you with opportunities for development such as soft skills and technical training, internal job shadowing program and language classes. You might have a chance to be involved in a business project or process improvement

Key Accountabilities

You will cooperate in different languages with European customers via phone and email on a daily basis. Its important to us that team members cooperate and support each other, providing back-up as necessary
You will be responsible for our long-standing customers in Europe. You will answer their questions, manage their purchase orders and make sure they are satisfied with our service. The relationship we have with our customers is crucial and you will have an influence on what it is like
You will cooperate with internal departments of International Paper and you will get to know logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes to successfully manage your customer accounts
If you are good at analytical tasks, you will have an opportunity to use your skills in this area


Requirements
We are looking for people who are:

action and detail oriented
eager to work in a team environment
open, and who learn quickly
happy to make their own decisions and take responsibility for their actions
able to multitask and process high volume of data accurately and efficiently
good at analytics
fluent in spoken and written French, good command of English, Polish will be an asset
good at organizing

No previous experience is required; university bachelor
or master degree would be sufficient.
Contact us!
If you are excited about this role, please send us your application
with a statement below.