Order Management Specialist with German, French or Spanish

Filed under: Warszawa | IT

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functionsunderpinned by the worlds largest delivery networkAccenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture Operations is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Order Management Specialist with German, French or Spanish

Major processes:
Queries - both from MS and MS customers
Order management
Price lists distribution, reporting
Main Responsibilities/Accountabilities
Entering required data into the system based on processes, guidelines and procedures
Communication with client point of contacts based on processes, guidelines and procedures
Communication with 3rd party clients related to customer service processes
Preparation of regular and ad hoc documents & report based on requirement of supervisor
Report any exceptions, errors or issues immediately to supervisor
Performs other activities requested ad hoc by supervisor
Manages achievement of given SLA and KPI's
Interpretation day-to-day business objectives and preparation/execution of operation practices/work programs
Accounts for high level external/internal client's satisfaction maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties actively performs two-way communication support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met maintains a solid control environment based on accepted internal control standards following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks revise processes and procedures to conform with the business environment, defines best practices and designs leading to business process excellence improvements

Qualifications
Fluent English
Fluency in one of the following languages : German, French or Spanish
Customer orientation and business/industry awareness
Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
Strong oral and written communication skills in at least 1 major language
Understands internal control
Comfortable under pressure and capable of handling effectively a number of conflicting priorities
Flexibility for change and in time
Understanding specific areas & working knowledge of MS systems (SAP, MSOPs, MSE)
Desirable:
Retail Experience would be considered an advantage.

We offer:
The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
Experience with a range of Clients and technology solutions which provides professional relevance
Operating according to Lean Six Sigma philosophy
Collaborating and learning from diverse and talented colleagues helps you "raise your game"
Trainings and development tailored to help you achieve your potential
New Joiners Programme including trainings
Opportunity to engage in Corporate Social Responsibility initiatives
We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
Friendly work atmosphere in multicultural environment

W dokumentach aplikacyjnych prosimy zamieścić oświadczenie o następującej treści:
"Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej ofercie pracy przez Accenture Sp. z o.o. lub inny podmiot grupy Accenture w celach rekrutacyjnych oraz na umieszczenie i przetwarzanie przekazanych przeze mnie danych osobowych, również po okresie rekrutacji, w bazie danych firmy Accenture Sp. z o.o., z siedzibą w Warszawie, 00-121, przy ul. Siennej 39, lub innego podmiotu grupy Accenture, a także na ich przekazywanie do państw trzecich w ramach grupy Accenture, zgodnie z Ustawą o Ochronie Danych Osobowych z dnia 29 sierpnia 1997 r. (Dz.U. z 2002 r. Nr 101, poz. 926 ze zm.). Powyższe dane podaję dobrowolnie. Zostałem (-am) poinformowany (-a) o prawie dostępu do treści danych oraz możliwości ich poprawiania."
Accenture nie dyskryminuje kandydatów ze względu na rasę, religię, kolor skóry, płeć, wiek, niepełnosprawność, narodowość, przekonania polityczne, przynależność związkową, pochodzenie etniczne, wyznanie, orientację seksualną, lub jakiegokolwiek inne kryterium niedopuszczalne na podstawie polskiego prawa.