Customer Service Representative with French

Filed under: Kraków | Infolinia-Call Center-Obsługa Klienta

Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued to achieve your professional goals and work with truly exceptional people. We believe in your potential, we inspire your achievement and we value your talents.
Due to the newly built Contact Center department we are looking for the Candidates who are interested it the position of:
Customer Service Representative with French
Ref. No: 5490
Region: Kraków, małopolskie
Requirements:
Enthusiastic, communicative people that are willing to support our customers
With excellent knowledge of English and French language
Not afraid of facing new challenges or opportunities
With enthusiastic approach to team work and focus on internal and external customers
Knowledge of MS Office applications, especially Excel and PowerPoint is needed
First working experience will be a huge asset for us

We offer:
Possibility to be a part of a new, dynamic team
Chance to gain working experience within international & supporting environment
Developing your knowledge and experience by:
Managing customers business needs over the phone
Processing customers requests and updating data in the computer systems
Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)

Helping with the implementation of our Sales and Marketing Plan
Generating innovative ideas and solutions that will improve customers satisfaction
Contributing to projects in various departments outside of regular responsibilities
Assisting other team members to leverage and develop their capabilities