Messaging & Collaboration Services System Administrator

Filed under: Wrocław | Finanse, Księgowość, Bankowość

Credit Suisse is a global financial services company providing Private Banking & Wealth Management products and services, and Investment Banking services and expertise to companies, institutions and high-net-worth clients around the world. We are active in more than 50 countries and employ more than 46,000 people.
With a presence in Poland since 2007, Credit Suisse is committed to growing our businesses here. Located in Wroclaw's central business district, the Credit Suisse Center of Excellence (CoE) is one of our largest offices in Europe and a key pillar of Credit Suisse's offshoring approach that leverages our global talent base and maximizes the efficient use of the bank's resources.
Messaging & Collaboration Services System Administrator
(Job Number: 52123)

We Offer...
The Messaging & Collaboration Engineer will assume responsibility primarily as a MS Exchange 2010 operations specialist with potential responsibility in the MS Lync platform. The candidate will be working in a team supporting 15,000 mail and 13,000 Lync users in the Europe, Middle East and Africa region. This is a Level 2 operations role and entails maintaining platform stability, product upgrades, platform lifecycle management, new platform deployments and migration, incident, problem and change management. Out of hours on call support duties and shift work are required for this role on a rotational basis.
The role also supports mobile email devices - BlackBerry and Good For Enterprise with a view to migrating the latter to a Citrix based Active-Sync solution.
The role requires regular interaction with the Desktop, Product Management, Engineering teams and external vendors so good communication skills are essential.
Core Tasks
Support Exchange 2010 environment
Support Lync 2010/2013 platforms
Participate in regular maintenance and DR events
Capacity, KPI and Management Reporting
Message Hygiene
Level 2/3 escalations for above technologies
Compliance & Litigation Requests
Stability initiatives for all above technologies
Platform efficiency and automation / streamline repetitive and manual tasks
Root Cause Analysis of incidents
Maintaining operation documents
Managing and maintaining mobile device infrastructure (BlackBerry and Good for Enterprise)
2015 Projects
Exchange 2010 stability initiatives - Firmware and OS Upgrade
Migration of Good for Enterprise to Citrix based ActiveSync solution
You Offer...
Experience of deploying and supporting enterprise scale Messaging and Collaboration platforms
ITIL or equivalent certification
Knowledge of AD
Understanding of MS Exchange 2010 or equivalent Email systems
Customer focused
Proficient in PowerShell
Effective Communication skills
Good troubleshooting and analytical problem solving skills
Understanding of network protocols
Ability to work to deadlines
Passion for technology and self improvement
Capable of working independently or part of a wider geographically distributed team
Desirable
Knowledge of Symantec Archiving and Compliance products
Knowledge of Microsoft Lync 2010/2013
Experience of working in the Financial Industry
Experience with BlackBerry and Good for Enterprise
Powershell scripting for Exchange 2010 - automation and batch tasks
Working knowledge of SCOM 2012
Dear Applicant, please note that Credit Suisse may perform candidates background check during recruitment process, to the extent permitted by law, therefore please ensure your CV is properly updated.

If you apply for this role this means you agree with the following statement:
"Through my application for a role with Credit Suisse (Poland) sp. Z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)". I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its' affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.
Credit Suisse and affiliates registration details.-
Credit Suisse (Poland) sp. Z.o.o
Registered office - Rondo ONZ street, 00-124 Warsaw
Credit Suisse Group AG
Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its' affiliates
Taleo (UK) Limited
Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12
Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG
Registered office - Küchlerstraße 1, 61231 Bad Nauheim"