Team Leader PTP

Filed under: Kraków | Finanse - Ekonomia

Opis stanowiska:

Organizing team work with assigned resources, leading the team (leadership and coaching) and securing resource planning within the team
Coordinating the communication between concerned parties of the process (customer, administration, competence teams, overseas departments, etc.)
Systematically tracking and improving quality of the team performance
Client management in the team
Supporting team members with solving difficult issues
Taking over difficult requests in case of escalation need
Initiating and leading team meetings
Supporting training and coaching of team members on their different levels of progress
Evaluating team members and initiating half-yearly evaluation meetings
Analysing incoming complaints and together with the Operations Manager identifying measures for troubleshooting
Keeping up to date with procedures and process updates
Handling administrative and other special tasks related to the team and service requested by the direct supervisor
Performing of internal audits tasks within the team

Wymagania:

University diploma or equivalent
Wide experience in PTP area
Experience in Team Management
Very good command of English
Command of German as an asset
Excellent command of all Windows applications
Diligent, independent and systematic approach to work
Analytical and conceptual mindset
Flexibility and adaptability
Leadership skills
Willingness to travel

Oferujemy:

Challenging work in an international environment under highest standards
Attractive benefits and bonus system
Friendly work environment
Opportunity to work with people from different cultures and nations
Language skills development opportunities
Job stability and flexible working time
Mother friendly company