Customer Service Junior Agent with German

Filed under: Kraków | Obsługa klienta - Call Center

Opis stanowiska:
The WebApp 1st Level Customer Service Junior Agent is responsible for users support with technical queries regarding 32 commonly used in company applications and systems (basic troubleshooting) as well as technical and functional support regarding procurement applications buy:it (buy:source, buy:spend, buy:contact)
The role requires answering inquiries by phone and in respective ticketing tool, resolving users problems, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department if not solved within first level. The role requires strong customer and problem solving orientation, verbal / phone skills and analytical skills.

Getting to know the WebApp support process, procedures and standards on basic level
Determining requirements by working with German and English speaking customers
Answering inquiries by clarifying desired information - searching independently for information without relying only on help of experienced team members, researching in all available systems and documentation, locating, and providing information
Resolving problems by clarifying issues - participating in research and exploring of answers and alternative solutions; participating in solutions implementation; escalating unresolved problems
Fulfilling service requests - completing transactions; forwarding requests
Cooperating with other team members and with 2nd Level Support in order to provide the best service
Cooperating and maintaining professional relations with business partners and external providers

Wymagania:

University Diploma
Very good command of German (written and spoken)
Very good command of English (written and spoken)
Good knowledge of MS Office
Experience in Customer Service will be an asset
Strong communication skills
Customer service orientation
Problem solving and analytical skills

Oferujemy:

Challenging work in an international environment under highest standards
Attractive benefits and bonus system
Friendly work environment
Opportunity to work with people from different cultures and nations
Language skills development opportunities
Job stability and flexible working time