Senior Hedge Fund Accountant, Associate 2, Gdansk

Filed under: Gdańsk | Finanse, Księgowość, Bankowość

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At the moment we are looking for candidates for
Senior Hedge Fund Accountant, Associate 2, Gdansk
JOB ID: 118761
Location: Gdańsk to join the insource organization supporting the State Street EMEA
Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was first established in 2007 in Kraków. Today State Street Bank Poland employs over 2500 staff members at three sites across the city and will now open a new office in Gdańsk. This will offer multiple opportunities to gain experience in diverse areas of the investment fund cycle as our Poland branch provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits (including Employee Savings Plan) and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.
Job Description:
Purpose of Role:
Reporting to an AVP, the Officer is responsible for ensuring team compliance with operating policies, procedures and guidelines in the timely completion of accurate Net Asset Valuations (NAV). They are also responsible for team development, staff management and enhancing client satisfaction.
Principal Tasks
Take responsibility for the quality of service delivered to assigned clients
Perform and/or monitor quality and internal controls for all team deliverables
Plan and manage the daily processes and the effective utilization of resources with the support of the AVP
Identify issues and problems in service delivery and carry out necessary corrective action, keeping team and AVP informed of issue. Record the issue in an issues log and track progress
Ensure that Key Performance Indicators are produced and dispatched as required
Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures
Monitor errors, complaints and potential breaches. Record as appropriate in the Errors log
Ensure adherence to IFS internal policies and procedures
Manage absences, time keeping and holiday/cover arrangements within the teams
Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests
Participate in the development, testing and implementation of new systems and products
Assist with planning and management of all relevant project work
Assist with recruitment of new staff
Act as focal point for contacts and meetings with other departments and external contacts
Conduct regular and structured team meetings ensuring action points are followed up
Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalized reporting and ad hoc liaison.
Manage the administration billing process
Manage and complete client initialization and transition
Maintain managerial oversight of all operations conducted by the Fund Group in Poland.
Ensure sufficiently trained staff is available to service the client/s and deliver quality service.
Assume responsibility for the implementation of client specific Fund Accounting projects (new business development review, planning & roll out).
Ensure Director, Assistant Vice President & Donor site CRM are adequately updated on a regular basis regarding all aspects of your client/s account, highlighting all potential risks with possible solutions in a timely manner.
Initial point of contact for Fund Accounting Senior Associate(s) & team members in your charge.
Provide weekly reporting on issues and status to management team.
Leadership and Management
Lead and motivate staff, particularly direct reports.
Set and maintain standards of personal and professional performance/behavior; ensuring staff accountability and adherence to company policies and procedures.
Co-ordinate and implement training and development activities for the team members within your charge.
Provide coaching, guidance and support to team members on technical, professional and client issues.
Agree goals for Senior Associate(s) & team annually and keep up to date on the PPR system during the year.
Monitor and appraise the performance of Senior Associate(s) & team - providing regular formal and informal feedback ensuring the PPR system is updated within corporate deadlines.
Manage resources & take responsibility for the recruitment of new Fund Accounting staff.
Management of Client Delivery
Attend service calls as required and plan accordingly for confirmed projects. Act as primary liaison for Fund Accounting Polands activities.
Continually review the Operating Environment & implement improvements where necessary - to that end, to be knowledgeable of : both Standard & Client Operating Procedures daily processes & controls associated with such ensuring accuracy of procedures and adherence of same within the fund group; evaluate the continuing effectiveness of core and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures.
Monitor team expertise on all aspects of client operations through the use of a team knowledge matrix.
Where client initiatives involve the need to amend the current process, liaise with the appropriate Staff Members/Client Relationship Managers to ensure full understanding of current vs. future state and potential gaps/business impacts that may require project support.
Identify issues and problems with client delivery and carry out necessary corrective action, keeping Director, Assistant Vice President and CRM informed of issue. Record issues in an offline issues log and track progress (action plan).
Manage Relationships
Maintain close contact with the team Senior Associate, Director, Assistant Vice President & CRM, briefing him/her on all issues and problems both actual and potential.
Liaise with counterparts in Europe to implement best practice approaches and to ensure that service objectives are met.
Communication
Run monthly meeting with team which specifically focuses on client initiatives, team training etc ensuring any action points are followed up.
Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalised reporting (MIS, CRM & Senior Ops KPIs) and ad hoc liaison.
Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales.
Environment
Reporting to a Director, Assistant Vice President, the candidate will be responsible for a team in a busy and challenging environment. The candidate will gain exposure to many client relationship management aspects with an excellent opportunity to gain experience in a fast moving financial services environment.
During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Qualifications:
Specific Qualifications / Skills:
Strong numerical, analytical and problem resolution skills
Ability to work under pressure and to tight deadlines
Highly computer literate
Excellent communicator with strong interpersonal skills
Demonstrated managerial and leadership skills
Ability to build, train and manage effective teams.
Level Of Education:
Primary Degree or a Professional or Accounting qualification or equivalent. .
Previous Level Of Experience:
4+ years working in the provision of fund administration services or have worked in another aspect of the Financial Services Industry for a number of years.
Critical Behaviors for Success as defined
Core Competencies
Exercise sound judgment in all matters
Leverage knowledge and technology to ensure optimal results
Drive execution of all client and business related tasks
Provide outstanding service to all client/s - internally & externally
Communicate effectively at all levels within the organization
Display organizational insight & influence
Foster collaboration & team work
Develop talent
Disposition
Self-motivated
Enthusiastic
Leader / Motivator
Trustworthy
Self-reliant
Flexible
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.
As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.
Job ID: 118761 / Location: Gdańsk