Customer Service Administrator with Dutch

Filed under: Kraków | Marketing, Promocja, PR

Customer Service Administrator with Dutch
Miasto: Kraków
Region: małopolskie

Purpose

European Customer Service Centers mission is to deliver exceptional customer service to our European customers. You will be the connection between our customers and internal departments. You will be our customers ambassador and your mutual relationship will be critical to the companys commercial success.

Offer
Our environment is multinational and dynamic and there are many interesting challenges waiting for you. We are proud of our upbeat, dedicated and professional employees
We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and the customers. We will teach you about papermaking, our business processes, as well as how to manage orders in our internal system
We will show you how we build and manage relationships with our customers, so that you can learn and develop your interpersonal and intercultural communication skills
You can expect from us that we will provide you with opportunities for development such as soft skills and technical training, internal job shadowing program and language classes. You might have a chance to be involved in a business project or process improvement

Key Accountabilities
You will cooperate in different languages with European customers via phone and email on a daily basis. Its important to us that team members cooperate and support each other, providing back-up as necessary
You will be responsible for our long-standing customers in Europe. You will answer their questions, manage their purchase orders and make sure they are satisfied with our service. The relationship we have with our customers is crucial and you will have an influence on what it is like
You will cooperate with internal departments of International Paper and you will get to know logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes to successfully manage your customer accounts
If you are good at analytical tasks, you will have an opportunity to use your skills in this area

Requirements
We are looking for people who are:
action and detail oriented
eager to work in a team environment
open, and who learn quickly
happy to make their own decisions and take responsibility for their actions
able to multitask and process high volume of data accurately and efficiently
good at analytics
communicative spoken and written Dutch, good command of English, Polish will be an asset
good at organizing
No previous experience is required; university bachelor or master degree would be sufficient.
Contact us!
If you are excited about this role, please send us your application with a statement below.

Please submit your CV in English.
Remember to include the following clause in your CV:
I hereby agree for processing my personal data, included in myapplication for a job, for the purposes of recruitment process,according to the Data Protection Act of 29 September 1997, unifiedtext published in the Polish Journal of Laws (Dziennik Ustaw) of 2002,no. 101, item 926, later amended.