Technology - ERP Support Specialist

Filed under: Kraków | IT

Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is

Technology - ERP Support Specialist

Key responsibilities:
Perform 2nd level support for delivered systems, systems maintenance (Oracle EBS ERP platform in several streams and modules)
Design and develop proactive monitoring tools for functional level application monitoring
Driving incident management activities especially P1/P2 type of incidents
Generate incident reports, analyze and provide insights on root cause, actions that need to be taken for daily/weekly/quarterly meetings
Prepare good presentation for incident analysis, highlighting the top incidents, root causes, resolution and actions to address those
Guide the support engineers every day and prioritize the activities based on client's priorities
Provide support during releases and quarter end

Requirements:
Minimum bachelor's degree
Oracle DB and SQL background
PL/SQL and/or Java EE experience is a plus
Minimum 2 years of total experience as a developer or a support specialist (DBA experience not required)
Experience on support project working for clients located globally
Good analytical skills
Strong communication skills with fluent English
Trained on ITIL framework
Flexible to support on weekends (in exceptional cases only)
Knowledge on Microsoft Office products
Ability to collaborate with cross functional teams in achieving common goals
Distinct advantage:
ERP Functional knowledge
Experience in following Oracle EBS modules will be added advantage: iExpenses & Accounts Payables, iProcurment, PO, FA & GL
Experience in financial sector or financial business processes
Salesforce Developer/Admin (APEX) and Java EEOBIEE working knowledge
You will have contact with:
Oracle E-Business Suite, Oracle Business Intelligence Enterprise Edition, Oracle Forms, SalesForce
Operational Support Experience on BPEL, SOA Services Interfaces, Oracle Forms, XML Publisher Reports

Our offer:
Extensive training in industry business process
Employment contract (B2B contract is possible)
Benefits package: private medical care, lunch vouchers, sport club card, life insurance and personal accident insurance, ability to use the corporate credit card AMEX Gold
Compensation for work in overtime
Mentor, who will help you fully exploit the development opportunities in the company
Attractive training package (including international training), as well as permanent access to a comprehensive knowledge base and the assistance of international experts
Inclusion and diversity value - we've received numerous awards in this area, including 'Top 25 Companies for Diversity'
Opportunity to work with Global TOP Clients on large projects
Dynamic, international working environment

W dokumentach aplikacyjnych prosimy zamieścić oświadczenie o następującej treści:
"Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej ofercie pracy przez Accenture Sp. z o.o. lub inny podmiot grupy Accenture w celach rekrutacyjnych oraz na umieszczenie i przetwarzanie przekazanych przeze mnie danych osobowych, również po okresie rekrutacji, w bazie danych firmy Accenture Sp. z o.o., z siedzibą w Warszawie, 00-121, przy ul. Siennej 39, lub innego podmiotu grupy Accenture, a także na ich przekazywanie do państw trzecich w ramach grupy Accenture, zgodnie z Ustawą o Ochronie Danych Osobowych z dnia 29 sierpnia 1997 r. (Dz.U. z 2002 r. Nr 101, poz. 926 ze zm.). Powyższe dane podaję dobrowolnie. Zostałem (-am) poinformowany (-a) o prawie dostępu do treści danych oraz możliwości ich poprawiania."
Accenture nie dyskryminuje kandydatów ze względu na rasę, religię, kolor skóry, płeć, wiek, niepełnosprawność, narodowość, przekonania polityczne, przynależność związkową, pochodzenie etniczne, wyznanie, orientację seksualną, lub jakiegokolwiek inne kryterium niedopuszczalne na podstawie polskiego prawa.