Application Management Specialist

Filed under: Warszawa | IT

For a prestigious IT project we are looking for:
Application Management Specialist location: Warszawa ref no: MPA/USP/WAW/03/P

Application Management Specialist is responsible for resolving incoming production support tickets and ensures that a high quality service is delivered to customers and adheres to strict SLAs in an operational support environment. As Application Management Specialist you will be responsible for customer support, maintenance and development of the Reporting Operations applications and systems.
Duties:
Taking part in creating the service and contribute in Knowledge Base
Work closely with developers, Partners and Business
Sharing the knowledge with others and organizing meetings
Manage incidents, service requests and changes
Investigate, reproduce and resolve various technical problems related to application, database and operating systems
Advising and supporting users in concepts and implementation of IT related solutions.
Developing concepts and proposals of continual service improvements and lean thinking.
Requirements:
Experience in IT support
Corporate experience in an international/global enterprise
Proficient in English (written/spoken)
Familiar with ITIL processes (Incident, Change and Problem Management)
Team worker
Solution oriented and proactive
Analytical mind
Willingness to develop as a 3rd line of support or Service Coordinator
Advantages:
Experience in semantic webs
Understanding Java and web applications
Proficient in writing SQL queries
We offer:
Rapid skills advancement in practical corporate environment
Stable employment
Training opportunities
Possibility of different forms of employment
Private medical care
Multisport card
Integration parties
Possibility of remote work
We would like to inform that we shall contact the selected candidates only

IT Kontrakt sp. z o.o., with registered office in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, will process, for the purposes of the recruitment process, the personal information that you voluntarily provided in the submitted documents. The applying party has the right to access the provided data and correct it. Separate consent can be made for taking part in future recruitment processes.
Please attach the following clause in your application:
I agree for IT Kontrakt sp z o.o. with registered seat in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, to process my personal data included in the documents that I submitted and for the purposes of carrying out the recruitment process for the position of Application Management Specialist.
I agree/do not agree for my abovementioned personal data to be processed by IT Kontrakt sp. z o. o. for the purposes of future recruitment processes.