Customer Service Junior Agent with German

Filed under: Kraków | Infolinia-Call Center-Obsługa Klienta

The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.
Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of our success.
Customer Service Junior Agent with German
Ref. No: 5464
Region: Kraków, małopolskie
Requirements:
University Diploma
Very good command of German (written and spoken)
Very good command of English (written and spoken)
Good knowledge of MS Office
Experience in Customer Service will be an asset
Strong communication skills
Customer service orientation
Problem solving and analytical skills

Responsibilities:
Getting to know the buy/order support process, procedures and standards on basic level
Determining requirements by working with German and English speaking customers
Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information
Resolving problems by clarifying issues - participating in research and exploring of answers and alternative solutions; participating in solutions implementation; escalating unresolved problems
Fulfilling service requests - completing transactions; forwarding requests
Maintaining customer service database by entering information on regular basis
Deciding urgency of an inquiry by predefined criteria
Cooperating with other team members and with 2nd Level Support in order to provide the best service
Cooperating and maintaining professional relations with business partners, suppliers and external providers

We offer:
Challenging work in an international environment under highest standards
Attractive benefits and bonus system
Friendly work environment
Opportunity to work with people from different cultures and nations
Language skills development opportunities
Job stability and flexible working time