General Customer Service with German

Filed under: Kraków | Infolinia-Call Center-Obsługa Klienta

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functionsunderpinned by the worlds largest delivery networkAccenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

General Customer Service with German

Key responsibilities:
- Being responsible for customer service
- Regularly reflecting the status of your activities
- Managing escalations and leads negotiations with critical customers
- Supporting our clients on a daily basis

Qualifications:
- You should be very good in English
- Very good German
- Internet Business interest is nice to have
- Ability to work analytically within a problem-solving environment
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking and time-management skills
- PC skills are required

We offer:
- Possibility to join a new project in one of the fastest growing economies in Europe
- Work in business services sector - one of the most rapidly developing modern industries
- The ability to use your knowledge of mother tongue on a daily basis (we serve our Clients in almost 30 foreign languages)
- Opportunity to gain professional experience and broad analytical skills, in cooperation with highly marketable specialist expertise in their chosen areas
- Friendly work atmosphere in multicultural environment
- Internal trainings and development support
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others

W dokumentach aplikacyjnych prosimy zamieścić oświadczenie o następującej treści:
"Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej ofercie pracy przez Accenture Sp. z o.o. lub inny podmiot grupy Accenture w celach rekrutacyjnych oraz na umieszczenie i przetwarzanie przekazanych przeze mnie danych osobowych, również po okresie rekrutacji, w bazie danych firmy Accenture Sp. z o.o., z siedzibą w Warszawie, 00-121, przy ul. Siennej 39, lub innego podmiotu grupy Accenture, a także na ich przekazywanie do państw trzecich w ramach grupy Accenture, zgodnie z Ustawą o Ochronie Danych Osobowych z dnia 29 sierpnia 1997 r. (Dz.U. z 2002 r. Nr 101, poz. 926 ze zm.). Powyższe dane podaję dobrowolnie. Zostałem (-am) poinformowany (-a) o prawie dostępu do treści danych oraz możliwości ich poprawiania."
Accenture nie dyskryminuje kandydatów ze względu na rasę, religię, kolor skóry, płeć, wiek, niepełnosprawność, narodowość, przekonania polityczne, przynależność związkową, pochodzenie etniczne, wyznanie, orientację seksualną, lub jakiegokolwiek inne kryterium niedopuszczalne na podstawie polskiego prawa.